Deliveries and Returns

Delivery

Deliveries will be made by the Carrier to the address stipulated in your order after you have received a confirmation email from us with a Carrier reference number. You must ensure that someone is present at the stipulated address to accept delivery of the Goods, although where the Carrier is the Royal Mail you accept that delivery may be effected by collection from the local post office by you if you are absent during normal working hours from the delivery address you provide us with.

If we are not able to deliver your Goods within 10 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

We may deliver the goods in instalments if the goods are not available at the same time for delivery.

Goods Returned

Because you are buying the Goods by mail order, you may have a right of cancellation. If you do, (and only if you do), these are the terms which apply:

You must tell us you wish to cancel within 7 days of your receipt of the Goods;
In any event, you may not cancel orders for handmade, specially commissioned or personalised goods;
The Goods must be returned to us within 21 days of your telling us you wish to cancel:

• with both goods and all packaging in their original condition;
• securely wrapped;
• including our delivery slip;
• at your risk and cost.

After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 28 days from the date of receipt;
If you do not return the Goods to us, you are still liable to us for the cost.
We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.
Please email us at info@bestbranone.co.uk with the above information if you wish to return your Goods.

Please view our full Terms and Conditions